Política de reembolso
Return & Refund Policy
Last updated: October 18, 2026
Returns and Cancellations
Thank you for shopping at GlovePaw. Eligibility for returns depends on the items in your order.
Where returns are accepted, items must be returned in the same condition you received them: unused, unopened and in their original packaging, or as indicated in the return instructions. Because our products are pet hygiene items, opened or used packages cannot be returned. We may reduce your refund if an item has been used, damaged or handled more than necessary.
You can request a return within 14 days after the last item in your order is delivered.
Return shipping is free, and we will provide a return label.
You can request to cancel or remove items from your order until the item ships.
How to Start a Return or Cancellation
Return and cancellation requests are accepted according to the terms above and your rights under applicable law.
To start a return or cancellation, email us at supportglovepaw@gmail.com with your order number and the items involved.
If a return is approved, we will send you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please check your order when it arrives and contact us right away at supportglovepaw@gmail.com if an item is defective or damaged, or if you received the wrong item. Include your order number and a photo of the item so we can resolve it quickly.
Exceptions and Non-Returnable Items
Opened or used packages of wipes cannot be returned for hygiene and safety reasons. Some other items may also not be eligible for return, as stated in the return terms above, on the product listing, on our website, or at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will let you know once we receive and inspect your return, and whether the refund is approved. If approved, you will be refunded to your original payment method unless stated otherwise. Your bank or payment provider may need additional time to process and credit the refund.
If you do not see your refund within a reasonable time after it was approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if products are defective, not as described, not delivered within the required or agreed time, or otherwise do not comply with applicable laws.
Contact Us
To request a cancellation, start or ask about a return, ask about an exchange, or report damaged items, email us at supportglovepaw@gmail.com.